Dear LC Technology,

Ok, so this morning I woke up with one mission... to get back the vacation pictures that I so inadvertently DELETED on the last day of my Florida vacation. I had been told that you could purchase some software to recover the pics. I initially tried to use another company (we won't mention names...ok we will...filerecoverytools.com) and they were NO HELP. They would not even give me a number to call them, and every "support" reply I got from them was completely bogus. They did however, in one of their emails, give me a number to call LC Tech for some additional software.... so I gave it a try. I was so completely frustrated when I got Eric on the phone. He was SO KIND, and answered the basic questions I had before I even bought the product. He walked me through the Demo process, and was completely ready and able to help me when I called with my (probably silly) questions. I CANNOT THANK YOU ENOUGH FOR YOUR HELP. The demo proved to be my SAVIOR as I was able to recover all the pictures that I had just "reformatted" from my card. ERIC, THANK YOU FOR BEING SO KIND AND HELPFUL. NO WORDS CAN EVER EXPRESS MY GRATITUDE!

Jennifer Marlin

Dear Ron,

Thanks so much for following up on my email to LC Tech. I appreciate so very much the help and the software made available for me. I had lost one year of pics including the wedding of my youngest daughter. I will never understand how this happened and know that I didn't delete the pics but obviously there was a glitch somewhere. I was so distraught at the loss but you would not believe my excitement to see in the demo ALL the pics I had lost. I had already bought the software and downloaded it online and inadvertently missed putting your name in my order form. I do apologize for doing so. But I really appreciate your following through with me and will recommend this program to anyone who I find may need a service like this in the future. You guys are great. Thanks for all your help and for just making my day.

God bless,

DEB

Eric,

I recovered all of my pictures and I'm so excited.

Please pass my message on that I did not have anywhere to comment on your help. I wanted to say that without your patient urging and clear explanation I probably would not have attempted to recover them and I can't thank you enough for your help. I'm sure you give the same thoughtful, courteous and caring help to all your customers. You made me feel like I could call on you and any time.

Thanks again,

Polly Prusch

Ray,

I cannot tell you how awesome you guys are!!! I was horrified when I lost about 70 pictures from the birth of my nephew.......even worse....I was the official photographer so no one else took any pics. I was going to give them all copies of what I got.....which would have been nothing until I found your site. The software worked great, all 70 pics were recovered and it even found about 10 pics I had lost earlier in the year that I thought were gone forever!!! I am telling everyone about your product.....again thank you, thank you, thank you!!!

Andrea

Hello,

I would love to take the time to say I love your company and your software!!! Your company saved my back side and I just wanted to tell you thank you, thank you, thank you. :)

Tony

Photography With Heart.
818.340.7474 Studio
866.732.2499 Toll free
www.photographywithheart.com

Ray,

Thanks for the follow-up. This program appears to have recovered 200 pictures from our Disney trip and you have no idea how happy we are and how stressed we were when we thought we lost them. So far I recovered them and saved them on my hard drive in the standard JPEG format. They appear readable. I have now burnt a copy onto CDs to take in to get developed.

Honestly, at this point, this may be the best $40 dollars I have ever spent. Seriously.

Brad

Dear Ron,

I received the CD with the recovered files and the toasted flash drive this morning. Everything looks great.

Most of what was on that drive was personal and irreplaceable. As such, it was worth every penny of the cost to have it recovered. LCTI did a great job for me and I especially appreciate your courtesy and the speed with which the recovery was completed. If I ever need such a service again, you folks will have a repeat customer. I will also spread the word far and wide that LC Technology is the way to go for data recovery.

Once again, thank you very much,

Mark Womack

Ron,

RescuePRO was actually the third commercial program I bought that promised results in unerasing our Disneyworld photo files off a 2gb SD flash card. The other two programs did not have the capability of being redirected to a location that held the pictures. This program was the only one to recognize that there were more than 1gb of pictures and to resurrect them virtually without loss. If anyone needs the ability to recover their photos I will be sure to recommend LC Technology!

Thanks again,

Rob Hudson

THANK YOU, THANK YOU, THANK YOU

You guys are miracle workers. I just used your software and was able to recover over 1,000 photos off two compact flash cards. These were photos that I failed to back up (in a hurry and didn't take the time) and my hard drive on my computer crashed last week and my files were lost! I am so happy to have discovered RescuePRO and will tell all of my photographer friends. This is a must-have piece of equipment in every photographer's toolkit.

Thank you again and please tell Sandy I really appreciated his explaination. Everything worked like a charm. Have a great weekend. I'm celebrating tonight!

Rene Griffith

Dear LC Technology,

After my son's 3rd birthday party, I discovered that the media card from my camera was completely blank. We had taken dozen of photos and really wanted him to be able to remember this wonderful day through photos. PhotoRecovery recovered about 90% of the photos!

Thank you, thank you, thank you!

Parents in Oceanside, NY

Hey Ron,

I wanted to send a quick note to let you know that I was able to recover all but 5 of my photos. That was a very reasonable loss! Thank you so much for you prompt call and emails. THANK YOU!!! THANK YOU!!! THANK YOU!!! I was a complete mess thinking I had lost over a years worth of photos.

Sincerely,

Jennifer

Wow! What technical support!

I've been in the IT business for 38 years, as programmer, analyst, program manager, and CIO. You folks are a breath of fresh air.

Thanks for going WAY more than "the extra mile" to explain the problem and resolve it. Hope I never need your software but, if I do, I'm sure it will impress me yet again. Thank you, all.

Bob

P.S.: You all really DO work as a team. That's what impresses me MOST about your organization. Always better have more than one pair of eyes looking for a solution...

I just wanted to thank you for excisting. I just was able to save very very important pictures that affected many lives.

Ella Levin

Dave,

It works perfect ! I've been able to restore all of my lost pictures ! Many thanks for your excellent and quick support.

Best regards,

Mark

Dear Ray,

You are the MAN! I can not believe the customer service!!! You are awesome!!

We were on your website on Sunday, you called to follow up on Monday, we email with you (and you answer as if you are waiting just for us), we Fed Ex overnight the card and you call the same day the card is delivered to tell us that you found our files!! Customer Service at it's best! I would highly recommend LC Technology International and I would ask for you if I ever encounter a problem again!!

I have a photography business and the lost pictures were from a wedding. Half of the wedding was on that card. I was devastated! And then we found your website and the AWESOME customer service. Thank you for saving my reputation!!!

Annie Arena
www.anniearena.com

Dear Sir or Madam,

I want to take this opportunity to convey to you my satisfaction with the assistance provided to me by your support center. My call was answered yesterday evening by Sandy. I knew very early that I was in good hands. He is knowledgeable, thorough and perhaps most important to me, he was able to outline what had to be done in a manner which was not only helpful but comprehensible; I realized that he was also teaching. I don't believe that I will need to call for assistance again. As one who must manage operations-budget: cost/ man-hrs/ cust sat, etc., he is a keeper: he speaks technical to the non-technical, concisely!

In my other life, I hired and managed highly paid technical people for a international corporation and while we could find, hire and train these people to represent us, TEMPERAMENT and the ability to SPEAK TO THE CUSTOMER was and still is essential in keeping those service contracts. In my other life, I would have hired Sandy.

Lee Morgan

I recently purchased this software from you, THANK YOU!!! It recovered all 644 pictures from the memory card, I am SO happy, my son is just happy I am not so frantic any more! My grandkids pics are on that card, they recently moved across country, so I was very anxious about it, I was impressed with the ease of use (I am not very savvy at this type of thing), also, very impressed with the cost, I was willing to pay just about anything to get this type of program. I was also very impressed with the demo, try it before you buy it, was wonderful, it recovered all of the pics so I could see that the program worked before I purchased the software and it might not have worked for what I needed. Just wanted to let you know how pleased we are with the program and the results from using it.

Thanks, one more time,

Cheryl Murray

Dave,

As I mentioned on the phone, this last change did it. I was able to get the RescuePro software to finish the scan and I recovered all the erased files from my SanDisk Compact Flash. WHAT EXCELLENT SUPPORT YOU HAVE PROVIDED !!! Thank you so much. Dell, Microsoft and HP have a lot to learn about quality of customer support from companies such as LC Technology.

Great product and excellent support - SanDisk is lucky to have a business partner that takes such great care of its customers !

Sincerely,

Fima Vaisman

I ordered a 4 gig SanDisk CF card for my new Olympus E-3 camera. The disk came with a file recovery program called Rescue Pro. This program worked great on my new card until I converted from Jpeg to shooting with RAW images. Then the card recovery program no longer was able to identify my new camera’s proprietary ORF raw files. I emailed and got an immediate reply.

The customer support person at LC Technology gave me an online account to upload sample (ORF) files which his team then went to work on. Three days later the sent me a link to a revised program that worked!!! Have you ever had service like this before...anywhere else? It’s a retail miracle!!

And no, I don’t work for them...just appreciate real customer service when I find it.

Martin Kimeldorf

Eric,

Thank you so much for all of your efforts and attention. I really appreciate you assistance with this.

I received the other CD but haven't had an opportunity to check it out (it arrived this morning on my way out the door). I will let you know as soon as I pop it into my computer at home.

Also, I wanted to let you know that I passed on your information to my father-in-law. He owns Computerland stores in the area and has been looking for a company to send this type of work to since they don't do data recovery at their stores. I hope you don't mind, but I have had such a nice experience with you company I figured other people in our area might as well!

Thank you again for your help; have a terrific weekend!

Amy

Dear Ray,

I cant even begin to thank you enough for ALL your support today!!! I never would've been able to follow through with my situation without you and Sherri (I think that is the woman's name that answered my calls and directed me to you).

I thank you from the bottom of my heart, and I appreciate how patient you and Sherri were with me.

I hope you are able to forward this to the people above you in your amazing company. Thanks again, and I wish all of you a happy and healthy new year.

All my best

Adrienne Batterman
Phila Pa

Dear Ray,

I am glad you followed up because I wanted to thank you for your help. It all worked out. Everything seems to be working well. Thank you so much. Make sure your supervisor sees this because the service is great.

Amy F. Weinberger, CEO/President
www.thinkingcenter.com
www.thegapschool.org

Hi Ray,

I just wanted to write and tell you how very much I appreciate your help yesterday! When ACDSee deleted so much -- and so many years of work -- I was in a panic thinking it was gone forever. Then ACDSee Tech Support referred me to your website and I spoke with you. I was able to recover probably 90% of the info I had lost (some were too poor copies to recover I'd imagine). Not only did it recover my lost digital scrapbooking stuff, but family photos that I had no other copies of at all. You and this software saved my sanity!! I am so grateful for the help you offered and wanted to say how much I appreciate your help.

Thank you,

Patty

Hi Ron,

First, let me say I was shocked when I got your voicemail and email! The same night I downloaded your demo I purchased the full version online.

I was taking pictures one day (Nikon D40) and all of a sudden it would not display the picture on the lcd - had an error like "cannot display picture". So, I took another picture or two (which didn't produce any errors), but then couldn't view them either. I turned my camera off and later, when I turned it back on, I got a message like "memory card needs to be formatted for use". I was really worried about this, since I had well over 100 pictures that I hadn't gotten downloaded yet.

I was able to recover all but about 5 pictures out of around 130! Your software worked GREAT for me! And, I'm recommending it to all my friends as well

Thanks for the great product and the followup communication!

Wes Thoemke

Dave,

Thank you for helping me. Your knowledge, patience, and willingness saved a big photography gig for me. I know my kids will have a better Christmas since I didn't lose these files.

Merry Christmas,

Daniel

Eric,

Received the memory card and the CD on Friday the 7th. Thank you so much for all your help. You have no idea how much I appreciate what you did. The service was simply superb and done in such a timely manner.

Thanks again and happy holidays to you and yours.

Jackie Saddler

To Whom It May Concern:

I am writing to acknowledge Ron Gomez’s professional and helpful service. From the initial phone call I made, he was courteous, friendly, and knowledgeable. He patiently explained the ramifications of sending my flash drive, which needed data recovery performed on it. He also emailed me while we were on the phone to make sure the email went through to me. When it did not work three times, he continued to try. Further, he was conscientious when I contacted him questioning the status of my flash drive a few days later. He told me that it was still being worked on, but he would contact me when it was done. Much to my surprise, he called me later that afternoon, just as he promised.

Above all, I was very pleased that when I told him I needed to make a deadline, and some files that I needed were on my flash drive, he volunteered to email them to me before mailing my flash drive. I had been very worried about those files, and the fact that he went out of his way to make sure I received as soon as possible them really helped me.

Thank you for employing such diligent workers as Mr. Gomez.

Sincerely,
Cynthia A. Wittig

I believe in paying a compliment when one is due. And one is due when you find someone who seems genuinely interested in helping a customer. Earlier today Ron Gomez helped solve a problem I had with a new SanDisk SD memory card. I was initially irritated that I was having a problem with a new card. He sort of deflected my irritation by his willingness to help. He was patient, courteous and professional. He communicated at my level (computer novice) of understanding. My impression is that he took a few extra steps in trying to solve my problem that others might not have. If would be great for the computer industry if more support technicians could emulate his approach to helping the customer.

Jim Williams

This is the post I placed at Naturescapes.net, the most important nature photography forum of the world:

http://www.naturescapes.net/phpBB2/viewtopic.php?t=114699
The 500 gig Maxtor Extrenal Hard Drive became corrupted with the files inside being unrecognizable by Windows Explorer Evil or Very Mad The computer kept asking me to reformat that Hard Drive, if I did that I would lost 1 year of work since the last time I backed up was 12 months ago.!! Embarassed

Fortunately I found File Recovery Pro at http://www.lc-tech.co.uk/software/frprodetail.html

It was amazing, it recognized all the files and I was able to back them up to another hard drive. Very Happy
_________________

Thanks again.
Juan E. Bahamon
www.birdsofcorpuschristi.com

THANK YOU! THANK YOU! THANK YOU!

The pictures of my 3 year old with his 75 year old Grandfather at the beach were accidentally deleted from our memory card. I was literally in tears. But, RescuePRO saved the day!!! I was able to recover ALL of our photos and am so grateful!

Kathy
Ringgold, GA

Just wanted to endorse your product.

I was able to recover approx. 650 images from her SanDisk xD memory card using this s/w after my wife accidentally formatted it w/ her Pentax camera. These were images from a recent holiday that we could not otherwise have ever duplicated.

Super cool.

Scott Alyea

Hi Ron,

Thanks so much for recovering the files on the card I sent! It was the only card from my main camera and the wedding would have been incomplete without those images.

You guys are great!

Best regards,
Carter

Thanks Ron,

I bought the program and put in a good word for you in the form online.

I hope it gives you some job satisfaction to know that you work for a company which saves people from tragedy. (I work for a newspaper, and let's just say it's deadline day and some photos were missing....but not anymore!)

You've saved my bacon, man.

Thank you.
Phil

Quoting LC Technology International (sales@lc-tech.com): Thank you for your interest in RescuePRO ...

And thank you for creating it

Once I'd got over the shock of writing over unarchived files, I realised that the camera would not do a deep format and your software has done a perfect job of recovering them

The SanDisk one gigabyte card stores 340 six megabyte images and I was able to rescue all 340 (some, of course, were over-written with the new images)

From a very grateful customer,

Richard Venus

Dear Demigods of Deleted Photos,

Your program just recovered almost 450 images off my camera from a card that was mysteriously empty when I plugged it into my computer after having been too lazy to copy any files from camera to computer since last spring. They included my last month of undergrad, senior week and graduation. THANK YOU THANK YOU THANK YOU. I am telling everyone that I know who owns a digital camera that your product is a "must-own" to protect the precious memories that people think computers are flawlessly recording for them.

If you keep track, it was a 1 GB sandisk memory stick PRO Duo that was filled with pictures from a Sony CyberShot. Somewhere between removing the card and putting it in a sand disk MobileMate MS+ to attach the card to my USB port everything disappeared. Not only did it find all the pictures that went missing unintentionally, it even brought back a handful of intentional deletions. Flawless, A++, five stars, best 40 bucks I'd ever be willing to admit spending to my mother.

Best,

Bill Breedlove

Ron:

Yes, RescuePro was-is immensly helpful. One hundred and two pictures files of the play "Chicago", that I shot the previous night on my Nikon D-100, came up missing with no reasonable explanation. I figured the files were still residing on the 1Gig Lexar compact flash( at least I was hoping they were). I researched on your site first, purchased the the MAC version, and installed it on my G5. The Lexar memory chip is the only compact flash that I have from that company. I had to use it because after shooting more than 800 RAW files with the D-100 I ran out of 1Gig & 2Gig SanDisk Ultra II CFs. Thanks to your recovery software product all the RAW files were recovered pictures delivered to the theatre on time. Definitely helped in releiving the stress factor (PANIC!), I initially felt. I will be at the Photoshop World & Expo next week in Las Vegas, and definitely talk about your product.

Thanks for your inquiry. I know for sure that I may have to use it again; its inevetable. And as Chris Rock said in one of his routines "Cause you never Know". I'll also be purchasing the windows version for the office, "cause you never know".

Later

Roberto Perez
Eclectic Electric Photography & Design Studio

Ron:

I was just going through my emails and wanted to say one final time THANK YOU! for how wonderfully you handled this family "crisis" for us. The pictures arrived safely and we have all enjoyed them very much. The loss of these photos would have been a major HOLE in our son's initial journey to China without your efforts and the work of others in your company.

I am asking you to please forward this note to your management team to let them know what a terrific job you did on this issue for us. You could teach Dell and others a few things about customer service.

Sabrina M. Wrenn

Wow - fantastic product!

I just had to let you know that you guys really saved the day. I had accidentally erased over 600 pictures from this year and RescuePro really lived up to its name and all of the hype. Just purchased the product and am very very happy (and relieved)!

Regards
Helen

Hi Ray,

Best $40 I ever spent. I thought I had lost a bunch of summer photos, but the demo worked great the first time, and found them. So I immediately bought the full program. I take a lot of photos of wild animals on my property and I've been mad at myself all week for not backing things up daily after losing these photos. So glad I got them back with your program!

Thanks
Gord Dunick

Hi Ron,

My daughter received a Fex-Ex package from LC Technology this afternoon.

Thank you so much in recovering those "lost pictures". She obviously wants to keep the wonderful times she had this summer "alive" by using her pictures as a screensaver.

I want to commend you and the technicians of LC Technology International for a great job in recovering the pictures on the card. I would definitely continue to buy Sandisk products and recommend LC Technology for any problems with them.

Best Regards,
Ricardo Krimker
rkrimker@comcast.net

Dear LC-Technology,

I am a professional photographer, have worked with SanDisk on projects and rely on their cards to feed my family and please my clients. I also rely on RescuePRO to get me out of trouble.

Today I called your support because of trouble using RescuePRO and was put through to Sandy Wills. I want you to know that your company is in good hands with Sandy! His professional, courteous, and intelligent answers were not only helpful and poignant, but have also built my respect and professional allegiance to SanDisk and RescuePRO.

Sandy impressed me as an individual that has immediate and deep reflection upon LC-technology and SanDisk itself! His support separates and differentiates you and SanDisk from the crowd of technology companies that choose lousy support, cheap products and low cost as their market niche. I am willing to pay a premium to be aligned with companies like yourself who hire such outstanding people as Sandy.

Thanks Sandy,
Jared Cruce

Jared Cruce Photography
www.JaredCruce.com

Ron,

I appreciate your help today Ron. Everything came back and a few other pictures that had been lost from Italy. The phone call you made was a nice surprise which I didn't expect for a company to make. Nice touch, well done. Will promote your services and company. Thank you for making it a pleasure to deal with you.

Best regards,
Michael

Ray,

I got your voicemail and thank you for following-up. Rescue Pro saved my bacon on sunday night. Out of 159 photos on my 512 card I was able to save 155. The software was easy to use and completely worth the $40.00. I am an artist and I getting the reference photos off my card was essential to making my deadline and thanks to Rescue Pro I did it! I did have to hit the ignore button 4 times (I assume for the 4 corrupt files) but everything else showed up like magic. If I have any questions in the future I'll make sure to let you know.

Chad Hardin
Hardin Art Studios
5178 N. Bulldog Rd.
Cedar City, UT 84270

ERIC,

What more can be said except THANKS,THANKS,THANKS!!!

Your knowledge of your products and your willingness to help guide me through the steps to recover the pictures was BEYOND the call of duty. You also had much patience, which I greatly give thanks to you.

I certainly am a satisfied customer, even tho hopefully we will not need to use it too often, it is a GOOD feeling knowing that we have a product we can rely upon.

Thanks again

Barry Beard
Pownal, Me

To Eric Beaudoin,

THANK YOU, THANK YOU, THANK YOU! I am so glad you thought to check that prong before giving up. You haven’t a clue as to what it means to my customer, and of course, me personally.

Let me first tell you my sob story. I started my photography business three years ago and have always done it as a part-time job. It is something I absolutely love to do and end up meeting some great people along the way. This particular Bride you see in the photos is an acquaintance of mine for the past few years and when she got engaged she was set on hiring me for her wedding. A few months ago she called me crying on the phone telling me that her wedding date had to change and she saw I was unavailable for the new date. She then rearranged everything to a date I was available just so that I could be the photographer. The wedding day came around and I had a good day shooting. No problems. As far as I could tell on my LCD screen, my pictures were coming out nicely. Two days later I went to upload the pictures and found that the memory card was nonresponsive. I was completely crushed.

I had to wait until she came back from her honeymoon to tell her how the memory card had failed and that there was a very big chance the images were gone forever. Needless-to-say, we were both crying. I, stupidly, had entrusted that one memory card for 90% of her wedding day pictures. Big mistake on my part. I then spent all of last week calling her family and friends begging for any and all photos that they may have taken at the wedding so that I may put together a collection of pictures so that she may have some memories of the day. Which, let me tell you, takes a big hit on the ego.

When you called the first time yesterday, I expected the bad news and had already accepted the outcome. When you called back 10 minutes later with the unbelievable good news, I can’t tell you what a complete shock that was. I have had such a rain cloud following me since first discovering that the memory card had failed, it was like you were the sunshine I had been waiting for. I know that is quite cheesy, but it’s the best way to describe it. I’ll have you know, I spent a good hour running around my house like a mad woman dancing around and screaming…and of course calling my Bride to let her know what a miracle it was.

I am sending out an email to all of my fellow photographers, friends, and family to let them know what happened, and to inform them of your grand services. Any time memory cards becomes a topic in the future, I will definitely rave about how Eric with LC Technology went above and beyond. You are on my favorite referrals list forever more.

Thank you again you wonderful Data recovery genius!

Christine May from Kansas City, MO

www.clickphotographykc.com

Dear Mr. Zimmerman:

I would like to thank your efficient staff members in recovering over 900 pictures from an SD memory that got corrupted. I went to your office on June 5, 2007 and waited for the pictures to be recovered.

Your staff is first rate. I spoke with Eric over the telephone the day before and he was very reassuring and gave me directions to your office. I met Mike who worked on the pictures, too. Dorrie made sure that I was comfortable watching television while I waited. She even served me cold iced tea.

It was so upsetting to take a long trip to Vietnam, Cambodia, and Singapore only to find out that all pictures taken were corrupted. Prior to my calling Sandisk to ask for assistance, I went to several local photography and camera shops to no avail.

It was such a relief to find out that you are located nearby.

I have told several friends and businesses including Staples where I originally purchased the SD module.

Please extend my sincerest thanks to your staff. I wish all of them the best.

Sincerely yours,

Teresita S. de Guzman, RN

Dear Eric,

Thanks again for your help yesterday recovering the lost images on the 1gb Olympus xD disk we have. My partner owns the SERVPRO of Englewood, North Port, and Cape Haze, Florida. SERVPRO is a national franchise company specializing in emergency "Fire and Water - Clean Up and Restoration". SERVPRO has some 1500+ franchises in the United States.

When they are called out to home or business with a water or fire loss mess, the first documentation of the site with special monitoring equipment for levels of water saturation, humidity, temperature, mold growth, etc., and the photographic images as visual of all the property's affected areas prior to beginning clean up are absolutely critical to have recorded. Because fast response and beginning clean up as quickly as possible dramatically affects the amount of damage and loss expense, those readings and pictures are taken first and then the work begins. So, the scene is changed and unrepeatable very shortly.

That first documentation is important however to several involved parties. The insurance company, the home owner, and the SERVPRO. And possibly a contractor or supplier responsible for rebuilding the property need to see the original scene.

We were suddenly missing ALL of the images from several home emergencies. With no way to repeat nearly all of the missing pictures, I think you can see we had a really big problem. However, with your software and very clear, friendly technical support, you easily walked me through recovering and re-saving all of those previously lost images. (and our necks) Granted, not always are missing digital images recoverable, but clearly often they are. Certainly it is worth taking the steps to find out! I'm also aware now that you have software for recovering other types of information files in addition to picture files that I will keep in mind.

So, many thanks to you Eric, and I will be sending a message to the other SERVPROs in our network and to our corporate offices about the ease and effective help we got from LC Technology Intl. and the PHOTORECOVERY software. You saved the day. Actually, quite a few days and a some headaches to boot!

Very sincerely,
Mark Weixler


     Kathleen Kessler, owner

SERVPRO of Englewood, North Port & Cape Haze
80 S. McCall Rd.
Englewood, FL 34223
servpro9231@yahoo.com

I gotta tell you that your product is quite amazing. I accidentally erased a bunch of files in the process of backing up files. I recovered all my pictures and some text files too.

Thanks!!
Robert Ross

-- Robert Ross is an award winning singer, songwriter, guitarist & harmonica player who is known for blues, jazz, & rock 'n' roll. Johnny Winter recorded one of Robert's songs, "Sittin' In The Jailhouse" on "Raisin' Cain" and on "A Rock 'n' Roll Collection". Robert recorded with the legendary Big Joe Turner on Spivey Records and has backed or opened for: Jerry Lee Lewis, John Lee Hooker, Lightnin' Hopkins, Brownie McGhee, Memphis Slim, Sunnyland Slim, Otis Rush, Dr. John, Charles & Cyrille Neville, Leon Russell, Rick Derringer, Bo Diddley, Bobby Lewis, Pinetop Perkins, Big Mama Thornton, Louisiana Red, J.B. Hutto, Eddie Kirkland, Floyd Jones, Homesick James, James Cotton, Junior Wells, Buddy Guy. The Robert Ross Band tours Europe frequently and has 7 cds including, "What Are We Fighting For?" on Fountainbleu Records.
Robert Ross 79-25 150 St.
(#E-18) Flushing, NY 11367
718 380-6664
RobertRossBand@aol.com
www.RobertRossBand.com

Ray -

I wanted to thank you for your assistance yesterday. I tried the demo you sent and it was able to recover most of the photos. I purchased the software this evening and am very happy that it was able to help bring back many of the photos. I appreciate your help and the work your company is doing. It's a pleasure to know there are people who can help when it seems our technology has failed us.

I hope not to have to use the software again but I can guarantee I will be passing your company's name along to family, friends and co-workers who experience the same problems in the future.

Thank you again for all the information and assistance and for introducing me to your wonderful product!

Sincerely,
Rachel Callaway

Dave,

Thanks for your help today! After I re-downloading Rescue Pro, everything is happy. Especially my wife who thought she lost all her pictures from the San Diego trip, we had just returned from.

Thanks Again!

Regards,
Fitz.....

Ron,

Thank you for your help. A knowledgable friend suggested I use Microsoft Search and the missing pictures were recovered. Your tech service is the best that I have encountered.

Peter Ellison

I just wanted to let you know that your software saved me a lot of time and money today. For the past two weeks I had been working with various colleagues from pro tech types to the pro digital equipment geeks in addition to professional photo services like Calumet in San Francisco. No one was able to even dock one of my SanDisk Extreme III 4.0 GM CompactFlash cards. Everyone said I was doomed and had to forget the time, models, studio cost, etc., for the production involved in these shots. I finally called the number on the back of the flash card and spoke with the friendly tech people at SanDisk. They told me about RescuePRO and the success your software has had when all else fails.

OK – This is what I really do not understand: how does your application even read the card when several macs and a PC did not even identify the card was even connected to the computer? It was just dead and the two different SanDisk readers just blinked in error – I even tried two different Lexar readers. My Mac does not even allow it to be recognized or dock with the flash card!!! So I have the card popped into my Nikon D200 – no dock showing from my Mac. I go to your website as directed by SanDisk and download your Demo. I click twice and run the scan..... and amazingly your software picked up the card and read 473 RAW files. After confirming I could scan it with the simple Demo I went ahead and downloaded the full version of RescuePRO File Recovery Utility for MAC and click twice and downloaded 473 RAW files from the card.

Thank you for your great software!!! Please tell me how it works when I cannot even get a PC or MAC to detect the card? Just amazing!

-- Tiger Kennedy Cosmos
http://homepage.mac.com/tigercosmos/Portfolio

Ron -

I am very impressed with the follow up on your part. Its not often companies have such attention to customer service - very impressive.

Thanks,
Jason Bailey

Gentlemen:

I have received the CD with my recovered files from my broken flash drive. I have checked and they seem to be all present and operating. You may delete the back-up you kept. Also please, if you have not already done so, destroy the flash drive as it is no longer of any use to me. I want to commend you on your customer service and attention to this matter. It has been a very pleasant and painless experience. In today's business climate, a very refreshing change. Keep up the good work. Many Thanks.

Sincerely,
Mike Jones
Fredericksburg, VA

Ron

Thanks for your concern. I was able to recover all of the lost files that had not been overwritten before I had the HD crash that caused me to need to recover files from erased CF cards. I love your program. It reached right into those "erased" files, got my images, and saved them to my HD for me. It couldn't have been easier.

Ken

I downloaded the software last night with skeptism and a sick stomach from stress. I had just finished shooting an elaborate 18th birthday party only to find my worst nightmare when I stuck the media card in my card reader: "no image", which didn't make sense because I had reviewed the pictures through my viewfinder as I shot them. I remembered seeing your ad in Photoshopuser magazine and desperately found the magazine and your web address. It was my only hope! I didn't see my camera or reader on the demo but went ahead and downloaded the software. I got it to work and I nearly screamed with relief that the images were being recovered!!! Thank you so much. I am recommending your software to all photographers!!

Blanca Schnobrich

You guys are rock stars!
I was very 'sick' about having nuked my families vacation .mov files and this software did the amazing thing of 'bringing them back from no man's land'. Yes just tested it and they WORK !!!

Eric - thank you for your patience most of all for initial call back - I had already given up on your software demo before it had a chance... you made the sale !

Dave: thanks for being 'on it' getting me access to download the file - that was the critical to complete the task.

You guys please forward to your supervisors - I want to thank you both for your help !!

Sincerely, Melanie Flesland

Dear Sirs,

With deep gratitude and profound satisfaction I am writing to you once again to thank you for your timely help with the recovery of my flash drive data. I received the disk from you with the restored files and resumed working on my portfolio.

I am impressed by very efficient and professional work of your employee Mr. Ron Gomez (Sales Support) who from the first telephone conversation proved to be helpful, understanding , taking my interests, as a customer, trully very much to heart. His explanations were very clear and very convincing, his emails and phone calls were always timely and professional. I was really lucky to have this liason person, representing your trully unique company and service.

I appreciate your assistance and professionalism.

In future I will refer every person with the same problem over to your company. My special Thanks go to Mr. Gomez who deserves to be nominated the Employee of the Year!

Respectfully yours,

Larysa Kudryavtseva
Assistant Professor (Russian)
Defense Language institute,
Monterey, CA 93940

Wow, Ray...

I am really impressed. I use a lot of software and have never been called before. Thank you for the attention. Actually...I have used the software to recover pics I thought had been lost. If you're a photographer, you understand the relief I felt watching them come up.

I was so impressed that I started a thread on the NAPP Members Forum. (I'd sent your marketing people a copy of what I'd written, by the way.)

So in short -- thank you very much for the excellent software, for saving my pictures and for the excellent customer service. Great job.

David

Wanted to express my appreciation for your representative, Mr. Ron L Gomez, for his enthusiastic service & follow through. He really made me feel like your organization was trying to serve my interests. My data retrieval was not successful, but the service I received was first class.

THX Doug R

Hi...

Just bought your Photo Recovery software. It worked perfectly. By way of thank you, I thought you may be interested in seeing the post I made on the NAPP Members board. Here's a copy:

My wife and I just spent five wonderful days in NYC. We're both avid photographers (surprise, surprise, huh?) and got wonderful pics of the St. Pat's parade, midtown...etc.

We spent the last day walking and walking and eating...oh yes...and photographing. Lots of photographs. I had most of my work on a gig card. At the very end of the day -- some 120 shots later -- my camera displayed CARD ERROR. I could get it do do NOTHING. Nothing would load. Nothing would come up on the card reader. Nada. Zero. Zip.

"Yikes," I said. (Okay...it wasn't QUITE 'Yikes' -- but this IS a family board.) I tried several times to get the photos off -- and they would NOT come.

I really thought they were gone.

Remembering something I'd read in a NAPP magazine -- I thought I would give Photo Recovery a try. (It's in the SOFTWARE area of the Discount section.) Imagine my surprise -- when one my one my photos came up. All 122 of them. Three or four were ruined -- but the rest were there in perfect condition.

The software is $39.95 USD -- less a 10% NAPP discount.

The card is completely fried. Won't load. Won't open. Won't format. But at least I got my pics back.

SO...here's an unabashed plug for PHOTO RECOVERY.

David

In conclusion: thank you for your excellent software. Many photographers read the Members section at NAPP. I hope you sell a LOT of software.

David Thiel

Hello LC-Tech,

I bought FILERECOVERY Pro about half a year ago and I just wanted to thank you for your outstanding product (and your excellent support-team that helped me so much last time). It was the only program among many others that really saved my day when I had a data loss on my RAID. Even with a lost partition and a partly-damaged HDD I could save my recent data from it, I can't tell you how glad I was when your program showed my data on the screen and was able to save it to another location...

Again: Thank You very much!

Have a nice week :)

Kind Regards / Freundliche Grüße
Björn Steinleitner

Doing God's work.

Can't thank you and your company / software enough !

Hope I never need you again - but good to know you are there if I do !

Thanks again,

All the best,

Bob Colvin

Ron,

Thank you very much for your continued prompt contact and service. I really appreciate it greatly and I think that you have gone above and beyond.

Thanks and have a wonderful day.

Nick

To Whom It May Concern:

I seldom send in an acclamation for great service because I seldom have a reason to do so. This is one in a million. On last Friday, I surfed the Internet until I found your web site in effort to retrieve needed files that I could no longer access on the Cruzer product that I purchased several months ago. I found and submitted the on-line form as requested and within an hour my phone rang and the very professional and courteous voice on the other end of the phone was Ray Hasinger, one of your representatives. He provided excellent details on the possible problems and informed me on the process of retrieving my files.

Being that I was in an immediate need for several of the files on the flash drive, I hung up the phone and rushed to FedEx and overnighted the product. On yesterday, I saw that the product was delivered to your office and emailed Ray with the shipping information and asked him to do whatever he could to expedite this attempt at retrieval. This morning, I received a personal call from Ray informing me that they were indeed able to retrieve my files and would be shipping out a CD with the contents. Ray then asked if there were any files that I needed right away that he could send electronically. The file he sent me was a just in time life saver.

I can not tell you how refreshing it has been to see that good service, though very sick, is not dead. Because of Ray's personal touch, you have a customer for life. Please, pass my gratitude on to him. Job well done.

Gerald

Eric,
Thank you very much for your prompt and I must say Fantastic customer service. I received my recovered information today and all is well. From my initial shock of your phone call 5 minutes after I started looking at your Recovery Pro program to your finished product in my hand, you did everything right to insure that I am telling ALOT of people about your company.

Though I have to say that I hope I never have to use your services again, if I do find myself in trouble again, rest assured you will be first on the call list.

Thank you again and you are to be commended for your fine customer service.There is far too little of that today.

Tim Voss

I just wanted to let you know how happy I am with RecuePro Deluxe. I had just finished a very important photo shoot of a once in a lifetime opportunity subject and discovered that after the fact, my data on my CF card had been corrupted. Your software saved the day and restored my photos. See them at www.air2airwarbirds.com. (The P47 shoot)

Anyway, thank you so much and if you ever are looking for references or testimonials, please contact me because you truly have a great product! Thanks a million!!!!!!

Regards,

Chad Hawthorne
Technology Specialist
Microsoft Corporation
US SMS&P Inside Sales

Dear Eric,

I was so THRILLED to get your message and package, and find out that you and your company was able to retrieve the photos from our photo card. It was for business purposes, so it was very important to us. I was so surprised.

I will be sure to promote your company whenever I get the chance in talking to people. The fee of $75 was low for the value you provided.

Thank you so much!!
all the best,

jane groft

To Whom It May Concern:

I am writing to recognize Mr. Ron Gomez for his exceptional level of customer service. Prior to a serious data loss with my San Disk Cruzer Titanium, I had never heard of LC-Tech. After working with Ron I am not only intimately familiar with your company, I have come away with an understanding of true and excellent customer service. Mr. Gomez was courteous, helpful, consistent, not to mention friendly, in his work with me. He responded to my requests for additional information and made me feel like a valued and cared-about customer. While I only worked with him a short time, I do a lot of business over the internet and phone and consistently met with horrible business practices and service. I had such a positive experience with Mr. Gomez, I felt compelled to ask him for the email address of his supervisor. As someone who works in a virtual office environment, I also know that it is not easy to exemplify leadership over the phone or over email, but Mr. Gomez found a way to do so, and I am grateful for his efforts. I hope he gets the recognition from his team that he deserves. He made me not mind spending 125$ for your service and left me with a sense of trust that LC-Tech would do everything they could to help me recover extremely important data. I also felt assured that Mr. Gomez would see to as much personally. I can't imagine a better qualities in an employee.

Sincerely,
Julie Schell

Dear Ray,

I want to thank you for your interest and advice as I worked through the recovery of my daughter's digital camera images. Your customer service went far beyond anything that I had ever expected (I was simply overwhelmed by your initial unsolicited follow-up phone call) and it will be long remembered, believe me. I am not able to fully describe just how happy my daughter was to learn that with your help I was successful.

The whole process of downloading and installing the full version of PHOTORECOVERY went without a hitch as did the permanent recovery. I have now saved the photos to a CD that I will mail out to her tomorrow.

Warmest regards,
Dwight

Ray,

Thanks for your excellent customer service. About a month ago our church started using an Edirol (made by Roland) R-09 flash audio recorder. It used SD cards. Since I am a part-time professional photographer and have had excellent experiences using SanDisk 1 GB CF cards, I thought I'd buy two SanDisc 2 GB SD cards. I'm glad I did.

For the first few weeks I removed the SD card from the unit and copied the audio files onto my computer's hard drive via it's built-in card reader. No problems. This past week I tried, for the first time, using the included USB cable (with the SD card still in the unit) to transfer the data. This was not successful. I think I know why it didn't originally recognize the date, but that is another story. At any rate, after not seeing any data on the unit/SD card using this cable, I unplugged the cable from the computer without "safely removing" it first. I got an error message and subsequently could not find ANY audio files on the SD card using my computer's card reader. The card appeared to be completely wiped clean or formatted. I was mortified.

First I tried using another company's recovery software (it was freeware that I had used on another occasion) but it failed to locate anything. Then I downloaded your demo software and it WAS able to locate something, but I wasn't sure if it found the file(s) that I really needed. So, desperate for a solution, I bought the Pro Version, downloaded, and installed it. I let it run overnight since it took quite awhile to find/retrieve the files. To my utter joy and amazement, it found and restored the file that I needed. This was a MAJOR lifesaver. I can't tell you how happy I am that it worked!

If, in the future, something like this happens again, and if the software doesn't work, I'll be sure to keep your offer to send the card into your office.

Thanks for everything!

Roger Smith
Immanuel Baptist Church

Ron,

GOT EM ALL!!!!!!!! WOW!!

JUST LOVE YOU GUYS.

Amazing customer service.

It was hard to wait to know until it ran the whole card.

A happy customer - beyond words - I'd need a picture :)

Martha
www.marthapix.com

Hi,

I bought your program after I lost all of the pictures from my recent family vacation...about 215 total. These pictures were important to my wife and I since this was our first real vacation with our two year old son. I tried several other programs trying to recover my files, and Rescue Pro was the only one that worked. Not only did it find every file, but it recovered 98% of them.

Thank you. It’s nice when a product actually lives up to your expectations.

Best,

Mike Spierer
Vice President, Programming - Adult Networks
Playboy Entertainment Group
Los Angeles, CA

Dear Sir,

I cannot thank you enough for your help. It looks now that it really works... ...I am grateful really for all the care you are providing to me - I have never met and experienced such a cooperation from the software company as yet (and I am no novice in it - being a mathematician, reaching 70 this Thursday). I also was contacted from your branch in UK, offering help (without asking for), just, perhaps, from the curiosity to know whether I, customer, recovered the lost data. They also offered the procedure - what to do, but without knowing any particulars from me, it was not as detailed recipe as I got from you. All-out - incredibly nice experience.

Expecting your answer and sending many thanks,

Jan Trojak,
The Czech Republic

Subject: Great service!

Just wanted to take a moment to thank support tech Ron Gomez with his patience and assistance in helping me recover data from a compact flash card which had images from a wedding shot over the weekend. i was able to recover the remaining data (about 80%) besides what was overwritten and believe me that's a whole lot better than telling a wedding couple you have nothing to show them. Good Customer Service is not too common now days, so just wanted to take a moment to acknowledge Ron's effort.

Eric
Studio 63 West
323.620.2837

Today I was working on some very important photo files for a customer. In my workflow process, I always download photos taken from my digital camera to a working file on my computer. Today, I made an exception to that rule and paid a price. I have a female Manx cat that loves to watch me work on the computer, and while I was in the process of moving some of the photos from my flashcard, she decided to take a stroll on the keyboard, and hit the right combination of keys to erase some of the photos from the card. Of course, they were not in the computer. I was in a real panic, and decided to look at the SanDisk website to see if they had any software, etc, available to recapture the lost images.

They had your company listed, so I went to your website and first tried your demo and then purchased your Rescue Pro Deluxe software. I am absolutely delighted with the results. All photos were restored from my from my 1GB flashcard. Your software is excellent and well worth what I paid for it based on this job alone. Thanks very much for developing this extremely useful software. Anybody that uses a digital camera should have a copy.

Sincerely,
Lionel Bergeron

Ron -

I thank you so very much for your patience and assistance. I was a bit distressed when I returned from the photo store with no help. I am thrilled to have been able to retrieve my pix. Your customer service was first rate. The company should be very proud to have you on board.

Joe Bennett

Ray -

Thank you for the follow up message after I had downloaded the RescuePRO software. I thought you might like to hear our story - it is quite dramatic.

My boyfriend and I went to France this summer, armed with my very first digital camera. We took about a thousand pictures while we were there - had a blast! We spent a week in Paris and then left to tour the countryside. We stopped at Monet's Garden at Giverny, and took tons of beautiful pictures. Then Brian asked me to marry him - right there, and I said yes! A fabulous day, with a picture taken that very moment from the top of the rental car. Priceless!

We spent several days in the countryside, downloading all of our pictures onto our laptop and erasing them off of the camera as we went. At Versailles, back in urban Paris, we parked our car with all of our luggage in it, toured Versailles, and came back to find a broken car window. A backpack containing cash, my boyfriend's passport, and the laptop was stolen - about $3,000 in value, which is hard enough to stomach, but the worst part was that almost every picture we had taken was gone. The trauma of that was intense.

Two days after I returned home, still feeling just hideous - grieving - over our photos, my mind began to clear and I thought to write to the SanDisk people. I thought there must be at least fragments of the photos left on the disks. They referred me immediately to RescuePRO. Running your software on two compact flash cards, we retrieved at least portions of about 800 pictures, including our proposal picture. Some photos are completely lost, but none of them had the emotional significance of that one, which, miraculously, was retrieved intact. (see attached)

Thank you for making your software so readily available. It actually salvaged a significant moment that can now last a lifetime!
(click for larger view)
Catherine Barnes
Denver, Colorado

Hi Ray,

Oh wonderful, Thank you so very much. I can't tell you what this means to us. I thought the was no hope. Your wonderful. Be assured that I will sing your praises every chance I got and most certainly refer anyone I know who needs assistance your way.

Thanks again.

Pat Maggard

Hi Eric,

I just received my disk this week and I wanted to send a note to say thank you for recovering my photos. After I dropped my camera in the ocean I thought my pictures were lost for ever. Thanks for recovering my pictures and saving our memories of our vacation.

Debbie

Dear Sirs,

Many, many thank you's!!!! I followed your instructions and it worked. I recovered the files successfully. I have never experienced such concern and help from a technology vendor. Your call last night because I had downloaded the wrong version of Photorecovery was absolutely beyond belief. Many thanks, and be assured that I will spread this story in hope of sending some business your way.

Stan

Dear Sirs,

I just want to thank your company and staff for the extremely fast and reliable service that I received. I especially want to thank Ron Gomez who was very helpful with his knowledge and follow-up to our studio with the end results.

Without the help of your company our studio would have had a very unhappy bride and groom and we would have been forced to return all their monies paid to us. I would recommend your company to all other colleagues that would have a similar problem.

Thank You Again
Dennis McDonough

I thought I had lost photos of a wedding that was important to me- I was heart broken. Ordered your software and you delivered as promised within minutes I was looking at the great shots I thought were gone for ever because I thought the import was done and I had reformatted my card.

Great product, you made a lot of people happy.
Nelson Wiegman

Dear LC Technology people,

We recently spent a month biking in Europe and took what I hoped would be some luscious pictures. Unfortunately, about two-thirds of the way through a 256mb SanDisk I got a “Corrupted Data” message. When I got home, my system wouldn't even recognize the disk when I tried to open it.

I wrote to SanDisk and received a detailed description for reconfiguring the card. Unfortunately, the instructions also said that all of the data on the card (MY PICTURES!!!) would definitely be lost if I followed the directions. Luckily for me, the last item in SanDisk’s email was a note directing me to LC Technology if I wanted to have the problem professionally handled.

It’s easy to be laudatory because the pictures of our vacation were saved. But I can honestly say that I would be writing to you even if it hadn’t worked out (in fact, I was alerted that, from my description over the phone, it was only a 50-50 chance that the pictures could be accessed).

I am taking the time to write such a long letter because I really am delighted by the service I received from LCTechnology and from Eric Beaudoin, your representative. From the first call, it was clear that I was dealing with professionals.

Frankly, I’m of an age that missed the electronics revolution; I’m only nibbling at the edges. Eric asked the right questions and gently walked me through the areas I had trouble explaining. He put me at ease, clearly explained the options and the risks, emailed the documents needed and gave me his direct phone extension if I needed to contact him. Eric even called my home to tell me that “the operation was a success” and that the data would be on the way to me the next day. I feel as though I really got personal and personalized service. Eric made that happen.

Obviously, I was very lucky. A FedEx package with a CD containing my rescued pictures arrived yesterday. The turn-around was only a matter of days. I was amazed to find a note from Eric in the package. Again, it truly feels like professional, personal service. You guys get a A+ from me. And Eric deserves a major pat on the back. Don’t lose this guy!

Thanks for saving our vacation memories and for doing it with such class.

Morris S. Spier
Poway, California

Dave,

I was able to download the demo from the new link you sent me. It unzipped and ran on my computer without any problem. Unfortunately the video file from my Kodak z740 that as accidentally deleted last Friday could not be found on the 1.0 GB memory card. I am still considering purchasing your product, however.

Thank you for all of your help. Your Tech Support has been the fastest I've ever seen. You are to be commended for the great help you provide in such a timely manner.

-- Marty Reynhout

Dear Mr. Beaudoin,

I am very pleased to send this e-mail in regards to the data recovery service you provided on our SanDisk Micro flash card earlier last week. I must thank you as well as congratulate you on your exceptional services. We had tried many different things and went as far as our corporate headquarters IT department before finding the company you work for "LC Technology". We have received and confirmed our precious data is ok and we are back up and running with our projects and tasks at hand. Our office as well as myself extend our hearts and gratitude as well as guarantee we will continue to do business moving forward with all of our recovery needs. Your service was exceptional and the turn-around time was fast. I cannot thank you enough, you exceeded out expectations! Again, thank you!

Travis K. Skaggs
Sales Assistant
Layne-Texas, A Division of Layne Christensen Company
Houston, TX

Hello Dave,

Yes, thank you very much, your explanation about the JPEGs is perfectly clear and understandable and quite honestly the best I have ever received from an IT person. The first for digital/camera but I've had cause to check with a few for computer matters over the years.

The info you gave about deleting other than last JPEGS is pretty important for anyone who uses a digital camera because we tend to think you can delete in oblivion. I have already passed on info about RescuePRO and your advice to a small number of friends because I know they will appreciate the information.

I'm a member of the Melbourne PC Users Group (very large group) and it is my intention to pass on details of RescuePRO and LC-Tech references for group info. http://www.melbpc.org.au/

Sincerely,

Richard Clivaz
Melbourne, Australia

Eric,

You guys ROCK!!!! I was able to recover my entire MP3 library using your recovery tool. It works great - and super fast!!!

Please take me into consideration whenever you need someone to endorse your product! I tried various other (and even purchased them) and none of them worked!!!!

Thank you for developing such a great working tool!

I will definitely recommend it to others when disk problems appear!

Thanks again,

Klaus Barkhausen
President
5 Stars Technology, LLC
www.5starstechnology.com

Eric-

Thank you so very, very much for your outstanding help yesterday afternoon (6/19). I am very pleased to have heard a kind and friendly voice and even more delighted to know that my pictures have a good chance of recovery. Eric, your reassurance that I did the right thing is wonderful. I can't thank you enough. When I head home to Saint Pete - a bottle of Champagne is in your direction. Your are the BOMB !

Looking forward to your phone call. The envelope is headed your direction via Express, registered U.S. Mail. Thanks Again.

Regards,
Lisa Mackey

Thank you Dave for your professionalism and support...I know it is not easy to help everyone with their problems. A job well done.

Cheers
Simon Eyres
PS the video files on my disk were rescued as well.

IT WORKED! If I was there I would give you a big hug. But you'll be spared. Thanks for the help on everything. I also wanted to compliment you on your very speedy return of my initial request. It seems these days that a request is often returned via automatic reply a week after the problem has been solved some other way. Good job!

Chris
chris giles photo, llc
www.chrisgilesphoto.com
970-946-2328
chris@chrisgilesphoto.com

Hi Eric,

Thanks so much for all your help in recovering the corrupted wedding photos. I was able to recover about 85% of the lost files using the program you recommended. Your advice in using the program got me through and was absolutely worth every penny. I truly appreciate your efforts and your understanding. It's not too often that someone in a position like yours shows compassion for a client. I'm just so relieved that it all worked out both for me and my client!

Again... thank you!
Tina-Marie

I want to thank LC-TECH and especially Ray Hasinger. Your RESCUE-PRO SOFTWARE was able to retrieve all 253 pictures I had taken on a vacation in Bermuda and which could never be retaken. Ray helped me with all the questions I had in using the software. It was $40.00 well spent. I had tried several camera and electronic stores and none of them could offer any help, so I called SanDISC and they gave me your website. I will tell everyone I know who has a digital camera about your service.

Thanks again.
Jean Alcorn

After a once-in-a-lifetime trip to Greece with family and new camera in tow, I somehow managed to erase all my photo's on the last day. We removed the memory card "just in case" something could be done having no idea that was even a remote possibility.

Best friend and computer 'geek', Dr. Rudy deJong, took over and found your company and, most importantly, Ray Hasinger. You have a great recovery product that is infinitely valuable. But your most important asset is a person like Ray who took a lot of time walking us through the process, answering numerous messages, reporting on progress, and staying personally involved in our 'case'. His patience, professionalism, and customer focus is stellar. (And I would have said that even had you been unable to recover the photos.)

I'll tell all my friends about your product!
MANY thanks to RAY!

Ruchelle Gee

Hi Ron,

I wanted to say thank you once again for being able to recover the photos from my card. I am a scrapbooker and my pictures are my link to my life. I don't know if you have any interest in what I have been thinking about but I thought I would share my thoughts. I have read in many different scrapbooking magazines and on scrapbooking websites about people who were devastated because something happened to their flash card and they "lost" all their photos. I too would have thought I was doomed if my husband hadn't done some research and found you. I really think there is such interest in the scrapbooking world that if people knew you were "out there" and could possibly save their photos, it would be a Godsend.. Paying $100.00 meant nothing to me, not because I am wealthy but because those pictures were our vacation.. Maybe some advertising in the scrapbook magazines would really pay off.

Anyhow, just a thought. If you have any interest, let me know and I'll get you some info. And once again, thank you so much. I know it's your job and it's what you do but you have no idea the impact of possibly losing my photos because of something stupid that I did. You really made my day.

Thank you again,

Deb Crofutt

LC Technology,

Thank you for the services of Dave Dabney who guided me through a difficult recovery of 49 images from a new SanDisk Extreme III 2.0GB Compact Flash memory card. I captured 47 images at last Sunday's NASCAR Nextel Cup race at Dover DE using my Nikon D200, 70-200 f2.8 x2, outfit.

Dave was very patient with me and my inexperience, but he was determined to stay with me to until we were able to recover the images using RescuePRO.

I am a practicing CPA in PA and I may have as many as 150 contacts a year. I will not hesitate recommend LC Technology and SanDisk to my family, friends and clients. In our world, your level of excellent service is rare indeed.

Thank you.

William W. Gordon

Eric,

Thanks for all your work on recovering my pictures. I don't know which ones I couldn't open, but I don't miss them and am soooooooooooo thankful for what I did get.

Thanks So Much!

~Kathie Ewing

P.S. My trip to Costa Rica was fabulous and my pictures turned out great. My sister and I joked around saying that if we had any problems with our camera cards, not to worry, for $100 we can get it fixed!!

Dave,

Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You!

Thank You so much.

You just made a bunch of guys up here happy.

Gerald Wyhopen

Ray,

You're amazing!

First, and foremost, for your professionalism; your promptness in responding to my e-mail (scream!) for help; your knowledge and the courtesy with which you dispense that knowledge.

I've been so frustrated about losing some of the digital photos I took, but the article you sent to me has gone a long way to relieve that frustration. Your explanation about "backfilling" and partial recovered photos was most informative and I didn't feel like I was being spoken to like some idiot. What a remarkable technology representative you are!

I downloaded the demo version of FILERECOVERY and it found many files. Now I have to click and find the ones I'm looking for. If they appear intact (per your instructions), I will definitely purchase FILERECOVERY Professional (and I'll call the phone number you gave me if I do decide to place an order).

I'm very grateful to you for your kindness and communication skills. Please feel free to pass this e-mail of thanks and acknowledgement on to your superiors. The kind of service you've shown me is not typical in the world today.

Thanks again,
Martin B. Rosen

Eric,

I just wanted to take a few minutes to thank you again, for your help today in recovering the pictures I thought I'd lost forever. You answered my e-mail within 10 minutes of my sending it. Your instructions were easily followed and once you were on the phone with me you took me right through all the steps easily and clearly. I recovered every picture, copied them to a CD and have put them in an album that I've e-mailed all of my family.

I can't tell you how much I appreciate your help. I can tell you that neither Sony, HP, nor Corel support teams even bothered to tell me that there was photo recovery software out there, much less help me try.

Thanks again!
Ann Silva

Ray,

What else is there to say but THANKS! Your call, and of course product, have salvaged approx over 100 pictures that are truly invaluable and irreplaceable. The first pictures from a child are unique, and these are more so for me since they also that child is also my first grandchild. The moment was so intense, I truly did not remember taking most of them. My daughter and her husband will be ever so grateful to enjoy their first daughter's pictures, and such an important moment of their lives. I am sure your company has received many great reviews for many other reasons, these is my way of saying THANKS! I will highly recommend your products, company and excellent customer service!! Feel free to use this message and my name as reference and proof of customer satisfaction.

Sincerely,
Juan F. Prieto

Hi,

I’m writing to express my appreciation to Ray Hasinger for his assistance to me this morning. I recently returned from a trip overseas and was concerned to find that almost all of the pictures on one of my Sony memory sticks had been corrupted and were not accessible. I found your company via a link from SanDisk, and I downloaded the demo. From there, Ray sent me an email offering a number of tips. I was able to recover the majority of my photos, and even for the ones I wasn’t able to get back, Ray offered me a number of options, and all in a very timely manner. I appreciate the extra effort – and timeliness – very much.

Thanks,
Patrick Bowers

Hi there,

I just can't thank you enough for RescuePRO! You engineers are genius. I couldn't sleep last night, knowing that 250 pictures from a wedding that I couldn't get back were gone, just like that! This morning I used your program and you have saved me big time, and now I can deliver the pictures my couple was expecting. I can't thank you enough!

Sincerely,
Kim LaFauce
KimAnne Photography
www.kimanne.com

Hello Eric,

After I spoke to you over the phone, I was actually able to recover all of my pictures with the photo recovery program I downloaded. I just wanted to say thanks for all of your help and the help I received from the other technical support guys at your company. These pictures were from the birth of my daughter and were priceless. I was so impressed with your company and the expert help available to me when I called for help. Please pass it on that you made a new mom in Georgia so happy by saving her pictures.

Many, many thanks again!
Lee Pulliam
Elberton, GA

Hello Eric,

We received the photos and they all look great. Not only did you manage to restore some of our most cherished memories, your service and professionalism during the entire process was unbelievable.

Thank you so much !!!!
-A large group of very grateful Carnegie Mellon students

Hello Ron,

I have uninstalled the RescuePro Software and reinstalled it. Now it works just fine! I was able to save all the pictures that were found on the card.

I must say that dealing with you and LC Technology has been a very pleasant experience. You were there for us every step of the way. When we called, you were available and did what you could to help. The way LC Technology allowed us to use your demo software to see if it will retrieve any data is great! It gives you the option to spend the money on the software or not.

As I write this letter, my daughter has opened the CD I made for her with the recovered pictures. When I copied them from the RescuePro Software to the hard drive, I copied all of the pictures. Even the partial ones we have discussed. I then copied them to a CD. When she opens the CD on her computer, we see all of the thumbs, but to our surprise all of the pictures are there and complete. When we open them to view them, some are only partly there like they were when I copied them. Is there any way to retrieve more data, or enlarge the thumbs?

Once again, keep up the good work! We will be sharing this experience with others. It has made Michelle's day very happy.

Sincerely,
Bill Blas

Dear LC Tech,

I am a Store Manager for Ritz Camera and I would like to tell you about a great experience I had with one of your employees. I don't normally write letters but I had to write this one.

Last week one of my customers brought us a SanDisk 512 SD card with photos of her newborn baby, Christmas, birthdays, and a Christening. She had over 300 images on the card but we couldn't read any of them. As you can imagine, she was upset at the thought of losing her baby's earliest photos and first Christmas.

She is new to digital so I told her I would try to recover her card for her. I spent hours trying six different recovery programs but nothing worked. I had already been to SanDisk's website once but hadn't found the link to your company. I tried again and this time downloaded RescuePRO demo.

The next day I received a call from Ron Gomez asking if the program had recovered my files. I can't tell you how surprised I was to receive that call. SanDisk couldn't even bother to respond to my email or answer the phone when I called them. But Ron actually called just to see if RescuePRO worked! When I explained that I didn't have the customer's card at the time I downloaded the program, he told me to give him a call later that day when I did have the card and he would talk me through the program. I had several questions about this situation and your program and he answered them all.

Later that day, I used your demo program and it worked! My boss authorized me to purchase your program this past Tuesday and I was able to recover almost all of my customer's images. She only lost six files.

Ron even called today to check on this situation. As a new customer (and one who is very critical of bad customer service), I would like to commend your company for such a conscientious employee.

Today, my customer came in and picked up her CD. I cannot begin to tell you how happy, relieved, grateful, and excited she was to see her photos. Please pass to Ron her thanks, and mine.

Sincerely,
Janna Krebs

To whom it may concern:

This email comes to inform you of the incredible support I received from Ron at x.102. I was able to recover my lost digital images from a SanDisk memory card with such ease. You offer such amazing customer service and I just wanted to make sure that Ron received credit for the sale of the RescuePro File Recovery Utility for Mac OSX my husband purchased on 1/10/06.

Hats off!! You run an outstanding show!!

Sincerely, ZV

Hello,
We have received the CD with the recovered photos on it. Everything turned out great. We really appreciate you recovering our photos of our honeymoon. These pictures meant a lot to us. Hopefully in the future we do not need to use you guys again, but if our camera card fails us again, you will be the first ones to get a call.

Thank you very much for your help,
Ken & Janelle Lauria!

I just wanted to say THANK YOU! THANK YOU! THANK YOU! for helping me recover photos that I have not seen in over a year and a half due to a corrupt memory card. I was able to recover 90 of 93 images and I could not be happier - that was the best 40 bucks I ever spent. I have tried other recovery software and even had our office IT person try to recover the files to no avail. After trying your demo, I purchased your product, downloaded it, and had my photos back in less than 20 minutes from start to finish! Totally awesome and a huge weight off my shoulders as these were irreplaceable photos taken just before our first child was born, including at the baby shower my parents threw for us. What a wonderful product and it could not be easier to purchase and use - I would definitely recommend it to anyone in need. This software should be in the library of all digital camera users.

A heart-felt thank you from a very satisfied customer!

Shauna Coobick

Dear Sirs:

Due to either a computer problem or personal ineptitude I lost the contents of a Fuji xD picture card which I had downloaded and thought securely saved and had therefore erased from the card. I filled an 'lc-tech' evaluation form and after an abortive attempt to use the demo, received a call from Mr. Eric Beaudoin who not only led me through the demo but help me to download the Recovery Program and use it retrieve all my lost pictures. These were rather special pictures taken of people on a recent holiday in the UK and very important to me.

I have already strongly recommended your services to Fuji. I would like, in addition, to congratulate you on the Staff you employ. I am 79 years-old and no great genius on a computer. Mr. Eric Beaudoin showed exemplary courtesy and patience in leading me through the demo and downloading the Recovery Program which, with his prompting, enabled me to retrieve all my pictures. This type of service to customers is rare and, I assure you, it is greatly appreciated.

Thank you and Best Wishes for Christmas and the New Year
Dr Howell Jones

Oh My Gosh - it was a life saver. It recovered all of the deleted pictures. I think I was just too tired when I downloaded them originally and accidentally erased the compact flash. My husband and I had taken our youngest to the Festival of Lights here in Cincinnati and there were so many wonderful pictures that I would have lost if not for the Rescue Pro software. I actually went ahead last night and ordered the software. I had a coupon from San Disk so I ordered and downloaded it last evening. It was worth every penny.

Anne & Dennis Saxton

Hi Eric,

My CD has been received, and along with it roughly 160 photos I was not ready to kiss goodbye. Thank you for successfully and so expediently processing my order. Eric you are a first class gentleman, for getting back to me so quickly, and for giving me an optimistic feeling from the outset, when there was none. I will gratefully recommend your company to anyone who has gone thru data corruption.

Sincerely,
Richard M Friedman

I just purchased your product, PHOTORECOVERY for Digital Media...I do not know how I lost my pics on my card (SanDisk) but I found that my husband had your program in my computer to try. So I found my pics and bought your program. I just want to say THANK YOU for your program! I have been doing this a year and never lost anything! THANK YOU! You don't know how much I was stressing!! Afraid of losing wedding pics! Oh MY!

Lisa Austin
Customer

This product saved my honeymoon photos. Thank you, Thank you!!!!!!!! This is the only program for macintosh I could find and it was easy to use and worked perfectly. I will tell everyone I know about this.

Walt Wooden

Dear Dave:

I wanted to extend my gratitude to your company and one particular employee. My husband formatted our compact flash card and lost over 200 photos’. These photos were important to over 15 families, including our own. We took the flash card to a local camera shops photo recovery center. They told us our photos were lost and they were unable to retrieve them. I couldn’t accept that answer and woke up this morning researching the internet and over a dozen companies online. The reason your company caught my eye was due to the feedback and positive remarks by customers. I called your company and was transferred to Ron Gomez. First off he was very polite and went out of his way to make me feel that my problem was important to him and he wanted to help. He gave me a couple options -1 to try the demo and see if we were able to recover the photos from home or 2 to send it to Florida and see if your lab could retrieve them. We tried option 1 and he gave me a link to the demo site. Ron gave me his extension and told me to call him once I downloaded the demo and he would walk me through the steps. I did just that and amazingly the pictures that were once lost appeared. I told Ron he saved our marriage and he made me one happy woman today. I have to say that I can not recall any company dealing with software or computers treating me as though I was their first and only customer. I truly felt like Ron cared and would do whatever he could to help me. I bought the program and have emailed a few friends telling the success and indebtedness I feel towards LC-Tech.

Thank you!
Gratefully yours,

Toni Rooney
Customer

Hi Folks:

I purchased your recovery software tonite after having lost a huge amount of work from the memory stick I was using. I got it all back and cannot tell you quite how thrilled I was. Your software was amazing. Please extend my great appreciation to Ray and Eric. They were instrumental in helping me get this done.

Thanks again,
Bob

Dave~

Thank you for taking the time to fully explain to me what happened with the images and the *backfilling* process. That is exactly what happened. When I realized I was out of space on my memory card, I went back through and deleted some of the previous photos that weren't quite up to par, making room for a few more shots. I'm a little sad that I lost some of our honeymoon photos, but overjoyed at what your company was actually able to recover. In this case, *some is better than none* definitely rings true!!

I would also like to comment on how very pleased I am with LC Technology. From the very beginning, every employee I have dealt with has been amazing. Prompt, accurate, and courteous are only a few of the words I can think of to describe the *media recovery team*, especially Ray. It has been a pleasure to do business with your company.

Again, thank you for your help.

Sincerely,
Gina M. Davis Rogers
*a very satisfied customer*!!

Hi,

I just wanted to say that I recently purchased your photo recovery 3.0. It has worked very well for me. I tried your sample version along with a few others and your worked the best. I was also impressed with the follow up e-mail from Ray Hasinger. Thanks for a good product and customer service.

Sincerely,
Dick Kozlowski
Saratoga Springs, New York

Thank you very much for the amazingly quick response to my request for problem solving. It did the job perfectly. I wanted to make sure you knew how much I appreciate such fantastic tech support. Plus I should mention how well your product works and I would recommend your Recovery Products to everyone.

T. Kirk Saint, Master of Photographic Arts
Nova Scotia, Canada

The time is coming to thank you (it's late this evening) but I save my memories from BERLIN at the CHECK POINT CHARLIE. VERY BIG THANK YOU also from my Wife, because we had no more memories from this beautiful time. Especially from this CHECK POINT CHARLIE
that I Know this very good in the time where it was the COLD WAR !!

It was our annual travel for our wedding anniversary (34).

I was in Berlin in my young time 1965/67 to work to the Siemens cie, and it was very important for me to give the opportunity to my wife to see this special location. I crossed the border to go to visit Berlin Is one Sunday with a friend and we had many adventures at this border this Sunday. I could write a book!!

My wife read an article in a magazine "Der Spiegel" on Internet and spoke to me about this problem. I was thus sad to have lost these photographs of our stay.

Now this place has been completely just demolished by promoters a few weeks ago only, to build buildings. These people did not want to have any more memories of the Berlin Wall. You understand now why it was so important for me and my wife.

One more time thank you very much !!

So long,
Best regards.

René Malecki

Hi Dave,

I swear, I’m cursed. Got your email, installed the software...then found out my new card reader was defective and wouldn’t work (sigh.......) Picked up a different reader, opened the software and TA-DA! Pictures!

Thank you so, so much for being a wonderful help on the phone, and for forwarding the software. It’s a marvelous product, and with your guidance, the recovery went perfectly. If only everyone else had such terrific customer service (still can’t get over the fact a human being answered the phone, transferred me to the correct person on the first attempt and English was the official language from start to finish.....wow........).

All the best,

Cinda Baxter

D E T A I L S, I N K .
Fine Stationery, Invitations & Gifts since 1994

Ron,

I purchased Photo Recovery this weekend, it's worked great. Thanks for you all your help, I appreciate it greatly, and I'm really happy with the way your company helps before a customer buys, allowing them to feel comfortable with their purchase. Please forward this to your supervisor.

Thanks for your help,

Nate Vangeest
Woodbridge, ON